Classroom Courses

2017-18 School For The Service Arts (SSA) Classroom Courses

School for the Service Arts classroom courses are conducted as a mobile service training program that comes right to you! We work at your property with your staff around your busy shift schedules. Grasp award winning tips and techniques to brand your dining service style. Participate in fun, informative classroom courses with your team of hospitality professionals, while taking a good look at your own procedural training manuals and techniques. There is something for everyone who is passionate about  teamwork and the Art of Service.
At completion of front office training, guest service employees will:
Learn how to deliver excellent service with every opportunity
Improve communication skills & be able to anticipate guest needs
Be empowered to Make it Right and ensure guest satisfaction in service recovery
Demonstrate new ways to Surprise & Delight guests before, during and after their stay
Help your team work together to build brand, property loyalty and improve performance
Apply S.W.O.T. analysis strategies to hotel reservations and guest service departments
SERVICE ARTS TRAINING 
SSA 101 “Front of the House Dining Service Skills”© SSA
SSA 102 “Banquet Service Skills”    © SSA
SSA 103 “Club & Resort Service Combination Skills” © SSA
SSA 104 “Seven Secrets to Soft Skills”© SSA
HOTEL, CLUB & RESORT TRAINING
SSA 201 “Front Desk Guest Service”© SSA
SSA 202 “Completing the Guest Cycle”© SSA
SSA 203 “Service Recovery & Coaching to Build Guest Loyalty” © SSA
SSA 204 “Professional Room Attendant Service”© SSA
MEETING & SPECIAL EVENT MANAGEMENT TRAINING
SSA 301 “Catering For the Event Manager”© SSA
SSA 302 “Special Event Management”© SSA
SSA 303 “Public Facilities Management”© SSA
SSA 304 “Convention and Conference Sales”© SSA
MANAGEMENT TRAINING
SSA 401 “Understanding Leadership Styles”© SSA
SSA 402 “New Managers Training”© SSA
SSA 403 “Managing Managers/Managing Others”© SSA
SSA 404 “Balance and Wellness Tips for Hospitality Professionals”© SSA
DINING SERVICE CERTIFICATION CLASSROOM COURSES powered by FDRP®
“Certified Apprentice Vo-Tech Standards”(APP) ® FDRP®
“Certified Dining Room Associate”(DRA) ® FDRP®
“Certified Wine Steward Associate”(WSA) ® FDRP®
“Certified Dining Room Professional”(CDP) ® FDRP®
FRONT SUMMIT™ HOSPITALITY TRAINING powered by FDRP®
“Multiple Online Programs in Culinary, Service and Hospitality

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