Refresh Your Service Brand
At completion of Front Office training guest service employees will:
Learn how to deliver excellent service with every opportunity
Improve communication skills & be able to anticipate guest needs
Be empowered to Make it Right and ensure guest satisfaction in service recovery
Demonstrate new ways to Surprise & Delight guests before, during and after their stay
Help your team work together to build brand, property loyalty and improve performance
Apply S.W.O.T. analysis strategies to hotel reservations and guest service departments
Don’t have time to train? Is your service where you want it to be?
Contact School for the Service Arts
Restaurants and Hotels require a special kind of service that builds brand loyalty. Many people return to a food service operation for the service as well as the cuisine. If your staff is not performing at the level you need, who do you call? School for the Service Arts. Most staff do not understand their company’s service brand. School for the Service Arts works with your team to reinforce your particular brand of service using the global hospitality standards accepted across the world. Guests are well traveled and know service. We have worked with these companies.