Roi Christophe Hotel Cape Haitian Festival
Management Training Session
I apologize if I could not correctly read the writing of some
of the testimonials. Professor Thomas
"I think these type of seminare are very important for Haiti,specialy
in Cap-Haitian where the tourism development should begin"
M&M Beach Resort Hotel
" Le Seminaire va nous permettre du fair les chose professionnellement
-En suivant sampleusement les methods fourmies, nous sauvons ou
now sommes et sauvons egalement ounouse voulons aller"The
seminar will enable us to do things professionally- By following
the sample methods learned in the session, we will save money
and navigate to where we want to go". Beaurivage Hotel
"L'esprit et la methode appliquees dans "l'event managment
puet ete fort utile dans approche de mobilisation d/ans people
tres son developpement( confort)
The spirit and the method applied in the "Events Management
session has been very useful in mobilizing Cape Haitian people
to approach special events in a measured structured way."
Association du Tourism Du Nord
"As always, the professionalism of Debbie shows throughout
all the session" Up 2 Date Travel
" The session was a very participative and empowering experience.
Enthusiasm was the main engine in the seminar. I realized that
it was the best session from my experience." Cormier Plage
Hotel
Event Catering and Hospitality Stratford University
Falls Church, Virginia
" I would recommend this session to colleagues. The professor's
knowledge of the subject was vast. There were many new ideas so
enthusiastically presented that Professor Thomas stimulated the
thinking of the group." Sweet Celebrations
************************************
“Have you ever been doing something but
hadn't had full knowledge of what you were doing in depth? The
CHDT session’ hit the nail on the head”. I enjoyed
it to the fullest and would recommend it to anyone.
Marilyn March St James Club Resort Antigua
“Tip: Sometimes someone with a lot of
experience, who also started from the bottom of the ladder and
has now reached the top of success, can be invited to these sessions
to encourage the trainees to continue to excel and follow their
dreams”
Vellie Rayne Jolly Beach Resort Antigua
“She was very clear. Everybody understood
what she was saying. I was happy to attend even though I had to
work after.” Helen Ephraim Anderson Halcyon Cove by Rex
Resort Antigua
“I was very impressed with Debbie Thomas
and her professional enthusiasm about the program. I will recommend
this program to anyone and share this experience with my colleagues.”
Pearl Pollard St James Club Resort Antigua
San Diego I truly enjoyed the wine steward session
last week. Tracy did a superb job!
When I got home, my husband said he hadn't seen that gleam in
my eye for a long time. I was so excited I couldn't stop talking
about what I had learned!
I definitely plan to attend the Wines of Spain course on July
27, in La Jolla.
************************************
"Chere Debbie
Thanks again for your contribution and your enthusiasm to give
a positive answer to our need of formation. This week was a good
experience and i think "que nous pouvons esperer avoir creer
les premiers maillons d'une equipe de formateurs concernés
par l'avenir du tourisme en Haiti. A bientot et au plaisir de
te revoir en aout." Cordialement Jacqueline Ministry
of Tourism Haiti
"Ms. Thomas gives me the motivation to become a top notch
trainer"
CHDT Workshop Port au Prince, Haiti
"Very Knowledgeable and professional- Helps in any way"
CHDT workshop Port au Prince, Haiti
"The four step training method (we learned in the session)
could be used in every aspect of anybody's life" Natasha
Gomez Kokrya's Bar/Market/Grill Cape Haitian, Haiti
"Thank you for all the information , I found it very useful"
Natasha Gomez Barilla Haitian Hospitality Professional
I hope you had a good time in Jacmel and that the training went
well. Thank you so much for allowing me to attend your training
in Cap-Haitien at the last minute! I have already started to use
some of the things you told us, in particular as regards cost
of drinks… Laurence -Marie Desvignes "Why Knot Tours"
Boat Charters Haiti
Thanks again for your wonderful job in Haiti. I would be happy
to receive some of the photos you took during our session in Port
au prince in order to complete our dossier.
Daniel Denis Ministry of Tourism Haiti
"It was a great pleasure having the chance to meet you,
and to take the classes with you."
Stephanie Balmir Hotel and Resort Owner Haiti
"I want to thank you for the excellent seminar you prepare
for us. I was amazed at how you managed to capture everyone's
attention. The language barrier was not there, on the contrary,
it keep all very focused. You open our eyes on the arts of service
and made us want more. I hope this program will continue. Thanks
and we will keep in touch. Hello from everyone."
Jean Bernard Simonnet Comite de Direction Regional Nord de l'Association
Touristique Haiti.
(ATH NORD)
Monsieur le Ministre,
Les membres de L’ATH NORD et les acteurs du secteurs Tourisme
en général vous remercie d’avoir pense a nous
a l’occasion du programme de formation du Ministère
du Tourisme et de l’OEA.Ce programme a était suivit
avec le plus grand intérêt par plus de 30 personnes.Madame
Debbie Thomas a sut avec une grande maitrise et malgré
les difficultés de language, mener un séminaire
qui a marqué la communauté.Les commentaires que
j’ai reçus sont très élogieux a l’égard
de Madame Thomas et du Ministère.L’ATH NORD vous
félicite pour les manifestations que vous organisées
comme la foire des régions ou ce séminaire. La cohésion
du secteur s’en trouve renforcée et le dialogue public/prive
facilité . Nous souhaitons vous encourager a persévérer
dans cette politique d’accompagnement et vous assurons déjà
de notre participation.Nous ne doutons pas quel portera ses fruits.Veillez,
Monsieur le Ministre, recevoir les meilleurs salutations des membres
de l’ATH NORD.
Jean-Bernard Simonnet
Président.
logo -ath couleur
Comite de Direction Regional Nord
de l'Association Touristique Haiti. (ATH NORD)
Thank you one more time for the exellent work you did in the 3
weeks training and for your supporting collaboration to help us
planned better for the future of our tourism.
Madam Jacqueline Pompilus Ministry of Tourism Haiti
************************************
"Very Informative and Excellent Points"
Denise Hull Antigua Hospitality Professional
"It was awesome and educational!"
I think SSA did an excellent job in educating us about hospitality
training and made us equipped for the real work"
Sun Sail Club Seimone Joseph Antigua
"Tourism is everyone's business. Debbie is an excellent trainer
after the second day, she taught me how to listen more and be
a much better restaurant supervisor."
Theresa Albert City View Hotel Antigua
Debbie was very consistent and her training session was clear.
It teaches me to be confidential and patient with my staff"
Jerrylynn Fenton Hermitage Hotel Antigua
"Debbie, words cannot express my feeling about this program.
You are great and very informative. Great job. Keep up the good
work!
Brenda Peeks Big Banana Holding Company Antigua
" This training session was very motivating and educational.
I am so overwhelmed with how much I learned from this session.
I cannot wait to go back to my establishment and share with my
team and improve service in my work place"
Paulette Charles Big Banana Airport Antigua
"Debbie was a great mentor" Fred Joseph Hermitage Bay
Antigua
" Debbie , your knowledge and enthusiasm for the Service
Arts is extra ordinary. Keep up the good work!"
Marika Thomas The Beach Restaurant Antigua
" I have never met a trainer in whom I will score highly
for everything until I met Debbie"
Marcia Cummings-George Tradewinds Antigua
" I think this was one of my best training and I hope when
I move up in life I am a manager and will be able to call on my
trainer"
Stuart Galley Bay Antigua
"I found the trainer to be very knowledgeable on the subject,
clear to the point. She asked questions to make sure everyone
understood and made them feel really comfortable. Great Job. You
are a good role model"
Elmira Carty Blue Waters Hotel Antigua
"Debbie is an excellent, fun, loving understanding and a
qualified trainer"
Errol Phoenix, Sandals Antigua
" This is just how it should be done, learning with fun!"
Hospitality Professional Antigua
************************************
"My F&B training was absolutely wonderful, helpful and
professional.
Mrs. Debbie Thomas is one of the best trainers I have encountered
in years"
Nefretery Marin
Mayawalk
"Debbie is a great trainer! Love how she trains. When I grow
up, I want to
train just like her"
Karla Custodio
Human Resources Mgr.
Radisson Hotel and Resorts
"Absolutely an excellent way of brining the message across
to people of Belize.
Thank you very much for all your help!" THANK you everyone
for sharing your thoughts with the rest of the class!
It was fun being in the room with such interesting people. I am
now back at Chaa Creek Lodge getting ready to share what
I learn from everyone and especially from Mrs. Debbie, to the
rest of my co-workers...
Denis Duran
Wedding Coordinator
Chaa Creek Lodge
"Very knowledgeable professor who I would gladly recommend
for any training program!!"
Keesha Young
Belize Tourism Board
"This training session was one of the best that I've ever
had.With no exaggeration,even if I hadn't
met the other trainers, I could definitely say that she is the
best!!!"
Dennis Cab
Costa Maya Reef Resort
"All the way from Costa Maya Reef
Resort, a pleasant day. On behalf of the staff of CMRR, we thank
you for providing an excellent service in training. You allowed
all participants to express doubts, raise questions, and honestly
participate in a frank discussion, covering numerous important
topics. You demonstrated the leadership style that other trainers
rarely do.
Your willingness to
participate as a co-equal will make this top-down training program
successful at each level here in Belize. We look forward to meet
with you soon for the next training session in February. Remember,
if you decide to pan to stay in San Pedro, Ambergris Caye, don't
forget to contact us. We are here to serve you as one of our guests.
David Vidal
Human Resources. Asst.Gen Manager
Costa Maya Reef Resort
************************************
"She is definitely worth having. We would like to have her
back. It was really helpful to me in everyway."
Barbara Daniel
Restaurant Owner & Private Caterer ST. Kitts
"I got allot of new ideas to increase profits. Great Job!
I would recommend this program to colleagues. We
need all the help we can get!"
Moy Maloney
Oualie Beach Resort Nevis
"A real eye opener. Information that can be applied in any
work environment". I wish we had another day for
this topic of Business and Operations Management"
St Kitts
"Great workshop. Hope you return"
Carl Williams
Golden Rock Hotel
"A great workshop. Learned much. Facilitator was very knowledgeable
and down to earth. Do it again"
The over all training session value was excellent"
St Kitts
"The training was really an inspiration to me. I learned
allot of ideas. It was very informative.Debbie is
a pleasant, friendly and wonderful person. Awesome!"
Hyacinth Smitler
St Kitts
"It's very fulfilling to have the intuition of management
put in plain English and
on paper to refer back to when intuition fails"
Jenesy Perez
Manager
Golden Rock Hotel Nevis
"We are all in F&B but the information will be used for
also for personal advancement in that area"
Sugar Bay Club St Kitts
" Mrs. Debbie Thomas is a wonderful tutor. She is hands on
and gets straight to the point in the program
and makes sure you understand. Never a dull moment, very inspirational
and encouraging. I could not pay you
for this information"
Jolean Williams
Owner Buddie's Restaurant
Frigate Bay St Kitts
"Thank you for your time and meeting my expectations on your
training. My only wish is that
you were doing this @ my hotel"
Elsa Delashley
Chef Nisbet Plantation
Nevis
************************************
We’ll be in touch later this year when the
schedule for the first CSEP Subject Matter Experts item writing
conclave is being established. As you and I discussed last month,
we would like you to be involved in that meeting, as your experiences
with the CSEP committee these past few years will be extremely valuable
in helping the “newbies” sort through the methodology
for item writing and adding to the substantial body of work that
the CSEP Committee has assembled for the new exam. “ Your
assistance with” our goal to get the new exam accredited by
a third-party accreditation organization, “put together”
Subject Matter Experts in small groups, ”and” to add
to the question bank over the next couple of years, is a key step
in making that longstanding dream a reality.
Kevin R. Hacke
Executive Director International Special Events Society
NACE ( National Association of Catering Executives)
Capital Area Wisconsin February 2007
"Thank you for speaking to our NACE chpater on February 12th.We
enjoyed the presentation
and you gave us alot of ideas that we can take back to our staffs"
Julie Woodward - Chapter Secretary
"Great Instruction for those who want to
excel in Food & Beverage"
Warner Springs Ranch Resort,Warner Springs,CA
"I enjoyed the session.I learned more than I expected and it
really got the ideas going"
Lafayette Country Club, Minnetonka Beach MN
" The parts of the session I like the most were Inspiration
with respect, and the hands on activities.Very Much Recommended"
"SSA provides useful knowledge that is greatly needed for restaurants
across the country"
Lafayette Country Club, Minnetonka Beach,MN
"First let me say thank you for the knowledge you have taught
me .Words cannot explain how happy I am today.I am now saddled with
the task of training the staff and I am so grateful for your help
and ideas in setting up my own school of training in the Caribbean."
Jolly Beach Resort, Grenada,the Spice Island
"This seminar was very informative and very beneficial to me.I
think all management personnel would benefit greatly from a seminar
like this on on a regular basis"
Hawksbill by Rex Resort, Grenada,the Spice Island
" I must say that Miss Debbie Thomas did an excellent job.I
had other training and Miss Debbie is a professional trainer.Thank
you!"
Spice Island Resort,the only 5 diamond resort in Grenada
" This training was very edifying to me.In an era whereby customer
service is always changing,guest expectations are increasing,It
is a plus to be able to anticipate guest needs and strive for 100%
guest satisfaction .I was impressed by the tricks and trades,and
the wows of delivering service.It will be a plus to implement standardized
service and a standardized way of doing work such as setting up
a dining table"
Barry's Country Retreat ,Grenada, the Spice Island