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Service Training Testimonials

Roi Christophe Hotel Cape Haitian Festival Management Training Session

I apologize if I could not correctly read the writing of some of the testimonials. Professor Thomas

"I think these type of seminare are very important for Haiti,specialy in Cap-Haitian where the tourism development should begin"
M&M Beach Resort Hotel

" Le Seminaire va nous permettre du fair les chose professionnellement -En suivant sampleusement les methods fourmies, nous sauvons ou now sommes et sauvons egalement ounouse voulons aller"The seminar will enable us to do things professionally- By following the sample methods learned in the session, we will save money and navigate to where we want to go". Beaurivage Hotel

"L'esprit et la methode appliquees dans "l'event managment puet ete fort utile dans approche de mobilisation d/ans people tres son developpement( confort)
The spirit and the method applied in the "Events Management session has been very useful in mobilizing Cape Haitian people to approach special events in a measured structured way." Association du Tourism Du Nord

"As always, the professionalism of Debbie shows throughout all the session" Up 2 Date Travel

" The session was a very participative and empowering experience. Enthusiasm was the main engine in the seminar. I realized that it was the best session from my experience." Cormier Plage Hotel

Event Catering and Hospitality Stratford University


Falls Church, Virginia

" I would recommend this session to colleagues. The professor's knowledge of the subject was vast. There were many new ideas so enthusiastically presented that Professor Thomas stimulated the thinking of the group." Sweet Celebrations

Affairs with Flair LLC Houston Texas

"Debbie did a wonderful job of introducing our staff to the concept of refined dining! Thanks!

"The training session was great and very informative. I would highly recommend School for the Service Arts"

"It gave me a better insight into food service and how to do things better"

"Very knowledgeable for the things in the industry that I was not aware of"

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Antigua

"I feel you are the best on Training Restaurant Service Skills. Never seen it done before so thorough and hands-on. Great!"
Ms Cynthia Simon Antigua Barbuda Ministry of Tourism Manager
-Tourism Education, Training and Awareness

“Have you ever been doing something but hadn't had full knowledge of what you were doing in depth? The CHDT session’ hit the nail on the head”. I enjoyed it to the fullest and would recommend it to anyone.
Marilyn March St James Club Resort Antigua

“Tip: Sometimes someone with a lot of experience, who also started from the bottom of the ladder and has now reached the top of success, can be invited to these sessions to encourage the trainees to continue to excel and follow their dreams”
Vellie Rayne Jolly Beach Resort Antigua

“She was very clear. Everybody understood what she was saying. I was happy to attend even though I had to work after.” Helen Ephraim Anderson Halcyon Cove by Rex Resort Antigua

“I was very impressed with Debbie Thomas and her professional enthusiasm about the program. I will recommend this program to anyone and share this experience with my colleagues.”
Pearl Pollard St James Club Resort Antigua

San Diego I truly enjoyed the wine steward session last week. Tracy did a superb job!

When I got home, my husband said he hadn't seen that gleam in my eye for a long time. I was so excited I couldn't stop talking about what I had learned!

I definitely plan to attend the Wines of Spain course on July 27, in La Jolla.

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HAITI

"Chere Debbie
Thanks again for your contribution and your enthusiasm to give a positive answer to our need of formation. This week was a good experience and i think "que nous pouvons esperer avoir creer les premiers maillons d'une equipe de formateurs concernés par l'avenir du tourisme en Haiti. A bientot et au plaisir de te revoir en aout." Cordialement Jacqueline Ministry of Tourism Haiti

"Ms. Thomas gives me the motivation to become a top notch trainer"
CHDT Workshop Port au Prince, Haiti

"Very Knowledgeable and professional- Helps in any way"
CHDT workshop Port au Prince, Haiti

"The four step training method (we learned in the session) could be used in every aspect of anybody's life" Natasha Gomez Kokrya's Bar/Market/Grill Cape Haitian, Haiti

"Thank you for all the information , I found it very useful"
Natasha Gomez Barilla Haitian Hospitality Professional

I hope you had a good time in Jacmel and that the training went well. Thank you so much for allowing me to attend your training in Cap-Haitien at the last minute! I have already started to use some of the things you told us, in particular as regards cost of drinks… Laurence -Marie Desvignes "Why Knot Tours" Boat Charters Haiti
Thanks again for your wonderful job in Haiti. I would be happy to receive some of the photos you took during our session in Port au prince in order to complete our dossier.
Daniel Denis Ministry of Tourism Haiti

"It was a great pleasure having the chance to meet you, and to take the classes with you."
Stephanie Balmir Hotel and Resort Owner Haiti

"I want to thank you for the excellent seminar you prepare for us. I was amazed at how you managed to capture everyone's attention. The language barrier was not there, on the contrary, it keep all very focused. You open our eyes on the arts of service and made us want more. I hope this program will continue. Thanks and we will keep in touch. Hello from everyone."
Jean Bernard Simonnet Comite de Direction Regional Nord de l'Association Touristique Haiti.
(ATH NORD)

Monsieur le Ministre,

Les membres de L’ATH NORD et les acteurs du secteurs Tourisme en général vous remercie d’avoir pense a nous a l’occasion du programme de formation du Ministère du Tourisme et de l’OEA.Ce programme a était suivit avec le plus grand intérêt par plus de 30 personnes.Madame Debbie Thomas a sut avec une grande maitrise et malgré les difficultés de language, mener un séminaire qui a marqué la communauté.Les commentaires que j’ai reçus sont très élogieux a l’égard de Madame Thomas et du Ministère.L’ATH NORD vous félicite pour les manifestations que vous organisées comme la foire des régions ou ce séminaire. La cohésion du secteur s’en trouve renforcée et le dialogue public/prive facilité . Nous souhaitons vous encourager a persévérer dans cette politique d’accompagnement et vous assurons déjà de notre participation.Nous ne doutons pas quel portera ses fruits.Veillez, Monsieur le Ministre, recevoir les meilleurs salutations des membres de l’ATH NORD.

Jean-Bernard Simonnet
Président.
logo -ath couleur
Comite de Direction Regional Nord
de l'Association Touristique Haiti. (ATH NORD)


Thank you one more time for the exellent work you did in the 3 weeks training and for your supporting collaboration to help us planned better for the future of our tourism.
Madam Jacqueline Pompilus Ministry of Tourism Haiti

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ANTIGUA

"Very Informative and Excellent Points"
Denise Hull Antigua Hospitality Professional

"It was awesome and educational!"
I think SSA did an excellent job in educating us about hospitality training and made us equipped for the real work"
Sun Sail Club Seimone Joseph Antigua

"Tourism is everyone's business. Debbie is an excellent trainer after the second day, she taught me how to listen more and be a much better restaurant supervisor."
Theresa Albert City View Hotel Antigua

Debbie was very consistent and her training session was clear. It teaches me to be confidential and patient with my staff"
Jerrylynn Fenton Hermitage Hotel Antigua

"Debbie, words cannot express my feeling about this program. You are great and very informative. Great job. Keep up the good work!
Brenda Peeks Big Banana Holding Company Antigua

" This training session was very motivating and educational. I am so overwhelmed with how much I learned from this session. I cannot wait to go back to my establishment and share with my team and improve service in my work place"
Paulette Charles Big Banana Airport Antigua

"Debbie was a great mentor" Fred Joseph Hermitage Bay Antigua

" Debbie , your knowledge and enthusiasm for the Service Arts is extra ordinary. Keep up the good work!"
Marika Thomas The Beach Restaurant Antigua

" I have never met a trainer in whom I will score highly for everything until I met Debbie"
Marcia Cummings-George Tradewinds Antigua

" I think this was one of my best training and I hope when I move up in life I am a manager and will be able to call on my trainer"
Stuart Galley Bay Antigua

"I found the trainer to be very knowledgeable on the subject, clear to the point. She asked questions to make sure everyone understood and made them feel really comfortable. Great Job. You are a good role model"
Elmira Carty Blue Waters Hotel Antigua

"Debbie is an excellent, fun, loving understanding and a qualified trainer"
Errol Phoenix, Sandals Antigua

" This is just how it should be done, learning with fun!"
Hospitality Professional Antigua

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Belize CHDT and Skills Training Session

"My F&B training was absolutely wonderful, helpful and professional.
Mrs. Debbie Thomas is one of the best trainers I have encountered in years"
Nefretery Marin
Mayawalk


"Debbie is a great trainer! Love how she trains. When I grow up, I want to
train just like her"
Karla Custodio
Human Resources Mgr.
Radisson Hotel and Resorts


"Absolutely an excellent way of brining the message across to people of Belize.
Thank you very much for all your help!" THANK you everyone for sharing your thoughts with the rest of the class!
It was fun being in the room with such interesting people. I am now back at Chaa Creek Lodge getting ready to share what
I learn from everyone and especially from Mrs. Debbie, to the rest of my co-workers...
Denis Duran
Wedding Coordinator
Chaa Creek Lodge


"Very knowledgeable professor who I would gladly recommend for any training program!!"
Keesha Young
Belize Tourism Board


"This training session was one of the best that I've ever had.With no exaggeration,even if I hadn't
met the other trainers, I could definitely say that she is the best!!!"
Dennis Cab
Costa Maya Reef Resort


"All the way from Costa Maya Reef Resort, a pleasant day. On behalf of the staff of CMRR, we thank you for providing an excellent service in training. You allowed all participants to express doubts, raise questions, and honestly participate in a frank discussion, covering numerous important topics. You demonstrated the leadership style that other trainers rarely do.

Your willingness to participate as a co-equal will make this top-down training program successful at each level here in Belize. We look forward to meet with you soon for the next training session in February. Remember, if you decide to pan to stay in San Pedro, Ambergris Caye, don't forget to contact us. We are here to serve you as one of our guests.
David Vidal
Human Resources. Asst.Gen Manager
Costa Maya Reef Resort

************************************

St Kitts and Nevis
Business and Operations & Food and Beverage Management Training Session


"She is definitely worth having. We would like to have her back. It was really helpful to me in everyway."
Barbara Daniel
Restaurant Owner & Private Caterer ST. Kitts


"I got allot of new ideas to increase profits. Great Job! I would recommend this program to colleagues. We
need all the help we can get!"
Moy Maloney
Oualie Beach Resort Nevis


"A real eye opener. Information that can be applied in any work environment". I wish we had another day for
this topic of Business and Operations Management"
St Kitts

"Great workshop. Hope you return"
Carl Williams
Golden Rock Hotel



"A great workshop. Learned much. Facilitator was very knowledgeable and down to earth. Do it again"
The over all training session value was excellent"
St Kitts

"The training was really an inspiration to me. I learned allot of ideas. It was very informative.Debbie is
a pleasant, friendly and wonderful person. Awesome!"
Hyacinth Smitler
St Kitts


"It's very fulfilling to have the intuition of management put in plain English and
on paper to refer back to when intuition fails"
Jenesy Perez
Manager
Golden Rock Hotel Nevis


"We are all in F&B but the information will be used for also for personal advancement in that area"
Sugar Bay Club St Kitts

" Mrs. Debbie Thomas is a wonderful tutor. She is hands on and gets straight to the point in the program
and makes sure you understand. Never a dull moment, very inspirational and encouraging. I could not pay you
for this information"
Jolean Williams
Owner Buddie's Restaurant
Frigate Bay St Kitts


"Thank you for your time and meeting my expectations on your training. My only wish is that
you were doing this @ my hotel"
Elsa Delashley
Chef Nisbet Plantation
Nevis

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Pala Mesa Resort, Fallbrook California

"Exceptional knowledge, superb presentation and very informative. A necessity for service standards"

Debbie Thomas was a great speaker and I'm looking forward to hearing from her again in the near
future."

"I enjoyed the class and I will keep these tips in mind"

"I enjoyed the open forum to discuss all aspects of our business"

"I enjoyed the session because she knew her subject very well"

" I have not had any formal hospitality service arts training and Debbie Thomas was a great speaker
I enjoyed every minute of her time"

The ideas were good.,now we have to pick an exact policy"

************************************

Pasadena Workshop:

"Great Class- I would take this class again with my other staff."

"The workshop was very informative in all topics.
It was a good experience and Debbie is such an enthusiastic professional trainer."

"Debbie is great, very welcoming, and knows what she is doing. Anyone who is in the food business should
take her class!"

The class was above and beyond my expectations. Other industry classes and conferences have presented
a variety of material,but none that was this specific and applicable to the catering segment of the event industry."

"I learned that it takes way more effort to become a good waiter than I thought"

"As a private chef, it's great to have more FOH Knowledge to impress my guests and make them more comfortable."
"P.S Lunch was lovely!"

"Very informative with hand-outs with new ideas. Thank you very much for the class. I learned new ideas and familiarized
myself with ideas I had forgotten."

************************************

We’ll be in touch later this year when the schedule for the first CSEP Subject Matter Experts item writing conclave is being established. As you and I discussed last month, we would like you to be involved in that meeting, as your experiences with the CSEP committee these past few years will be extremely valuable in helping the “newbies” sort through the methodology for item writing and adding to the substantial body of work that the CSEP Committee has assembled for the new exam. “ Your assistance with” our goal to get the new exam accredited by a third-party accreditation organization, “put together” Subject Matter Experts in small groups, ”and” to add to the question bank over the next couple of years, is a key step in making that longstanding dream a reality.
Kevin R. Hacke
Executive Director International Special Events Society

NACE ( National Association of Catering Executives) Capital Area Wisconsin February 2007
"Thank you for speaking to our NACE chpater on February 12th.We enjoyed the presentation
and you gave us alot of ideas that we can take back to our staffs"
Julie Woodward - Chapter Secretary

Hi Debbie,

Many thanks for letting me sit in on your class Saturday. I learned a great deal and appreciate the book on napkin folding! As I told my class the previous week, knowledge of etiquette is so valuable. It’s practical, no matter what industry.

Thanks again for a good class! See you on the 15th.
Marlene Blas
Associate Director, Meetings and Events
California Western School of Law

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Ministry of Tourism St Johns Antiqua

"Great Instruction for those who want to excel in Food & Beverage"
Warner Springs Ranch Resort,Warner Springs,CA

"I enjoyed the session.I learned more than I expected and it really got the ideas going"
Lafayette Country Club, Minnetonka Beach MN

" The parts of the session I like the most were Inspiration with respect, and the hands on activities.Very Much Recommended"
"SSA provides useful knowledge that is greatly needed for restaurants across the country"
Lafayette Country Club, Minnetonka Beach,MN

"First let me say thank you for the knowledge you have taught me .Words cannot explain how happy I am today.I am now saddled with the task of training the staff and I am so grateful for your help and ideas in setting up my own school of training in the Caribbean."
Jolly Beach Resort, Grenada,the Spice Island

"This seminar was very informative and very beneficial to me.I think all management personnel would benefit greatly from a seminar like this on on a regular basis"
Hawksbill by Rex Resort, Grenada,the Spice Island

" I must say that Miss Debbie Thomas did an excellent job.I had other training and Miss Debbie is a professional trainer.Thank you!"
Spice Island Resort,the only 5 diamond resort in Grenada

" This training was very edifying to me.In an era whereby customer service is always changing,guest expectations are increasing,It is a plus to be able to anticipate guest needs and strive for 100% guest satisfaction .I was impressed by the tricks and trades,and the wows of delivering service.It will be a plus to implement standardized service and a standardized way of doing work such as setting up a dining table"
Barry's Country Retreat ,Grenada, the Spice Island

Consulting Testimonials

" Probably one of the best leadership classes I've taken. Debbie is passionate about what she teaches and her enthusiasm towards this course is encouraging to become a better leader! Thank You! "
Krystyna Sorrentino Se Hotel San Diego

"Even more valuable than the material covered throughout the course, I found Prof. Thomas's wealth of experience & overall wisdom provided more opportunities for personal growth than I could ever have expected. Upon completing the course, I've discovered that much of what I've gained will stay with me for years to come. I simply could not have been more grateful"
Jonathan Landry Mesa College Hospitality Leadership

"I really didn't know what to expect from this course. I learned so much more from your lectures and power point presentations.What really pushed the points in for me were the case study work and most of all the activities. Participating in the activities helped me to better understand what was being discussed during the lectures. The also helped me to step outside my comfort zone and to think outside the box. Your personal antidotes were both entertaining and informative. The should definitely be part of the lectures. The help us see the lecture material from a real perspective"
Ann Trantham McLaurin Mesa College Hospitality Leadership

"Very informative, knows her subject, great facilitator!"
Mesa College Hospitality Leadership

"Amazing Class. It would be beneficial for all students attending college to take a similar leadership class. It improves their leadership skills in the future"
Pierre-Edens Porcenat Mesa College Hospitality Leadership

"My favorite quote throughout the semester from you is "those who plan the battle, rarely battle the plan" Thank you!
Mesa College Hospitality Leadership

"Real world examples and relative solutions"
Will Wurth Mesa College Hospitality Leadership

"This class really gets you to think about other peoples situations and helps you lead with confidence"
Cameron Mesa College Hospitality Leadership

"This class was great, I can use the information for this class at work and in real life. I can always go back and apply what I learned to succeed! Thank you for your time. I really enjoyed the class."
Eva Weaver Hospitality Trainer Olive Garden Restaurant

"This course was enjoyable and engaging while remaining challenging throughout the semester led by a charismatic instructor. Thank you."
Eric Finch Hospitality Trainer Players Sports Bar

"The class went above and beyond my expectations providing dynamic and enthusiastic instruction, The class kept me motivated by keeping me challenged and offering outside opportunities."
Mesa College Hospitality Leadership

"I learned a lot of things in this subject that I can use for my everyday work as supervisor. It is very valuable and very informative"
Clarita Himaya Rancho Springs Medical Center

Comite de Direction Regional Nord
de l'Association Touristique Haiti. (ATH NORD)
- Click here for .pdf testimonial
President : Jean-Bernard Simonnet

"When I first saw Debbie in my event management class as a guest speaker back in 2002, I thought to myself that I needed to have her as a consultant, because she knows what she is talking about. I met her several times in the ISES meetings ,and I always admire her leadership ability. I intended to start my own business in catering, and I was looking at the different options of getting there. It was in 2006 that she and I finally sat down and she helped me in goal setting, business planning , and meeting other people ,who would be my resources to get me started. Deb is very professional and a fun person to be with. I went to one of her classes in the Service Arts, and her sense of humor really made the class so interesting. Debbie was instrumental in where I am now, that I finally completed my years of service with the County of San Diego ,and I'm on my way to being in the event industry. Thanks Deb."
- Evelyn Faelnar

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