2012-2013 School for the Service Arts Programs

School for the Service Arts, Inc is a traveling school where we come right to you, working at your property with your staff around busy shift schedules! Grasp important tips and techniques for providing good service, supervising service, and training your staff in how to provide superior service in all segments of hospitality. Participate in fun, informative sessions with your team of hospitality professionals, while taking a good look at your own procedural training manuals and techniques. There is something in these workshops for everyone who is passionate about professional teamwork and the Art of Service.

In these sessions you and your team will gain exceptional knowledge of your “brand” of hospitality and learn to utilize the tools to put your team all on the same service page, embed quality into every day procedures, and provide 150% customer service. Learn how to surpass the competition, brand your service, and empower your staff to “buy in” to your vision, mission and goals.

Public courses and workshops are offered at various times according to scheduling and prices vary according to regional and global arenas. Please check the calendar page for dates, times, and prices in your area. Please contact Ms. Thomas for availability on private sessions at your property.
Debbie Thomas CSEP
Master Hospitality Trainer
School for the Service Arts ©
760 716 5509 (c)

Please view our most popular programs that are highlighted in bold and italics for your convenience, and contact us for customized training programs. (download a .pdf version)

2012-2013

PROFESSIONAL SERVICE ARTS TRAINING (download a .pdf version)
SSA 101 “Essentials of Service Arts”© SSA
SSA 102 “Certified Dining Room Associate”® FDRP*
SSA 103 “Certified Dining Room Professional” ® FDRP
SSA 104 “Bartender Training” ® AH&EI*
SSA 105 “Training Intervention PreventionS Alcohol Awareness Training” (TIPS) ® Health Communications Inc
SSA 106 “Restaurant Server” ® AH&LEI
SSA 107 “Banquet Server” ® AH&LEI

FRONT DESK REPRESENTATIVE (download a .pdf version)
SSA 201 “Front Desk Representative” ® AH&LEI
SSA 202 “Concierge” ® AH&LEI
SSA 203 “PBX OPERATOR” ® AH&LEI
SSA 204 “BELL ATTENDANT” ® AH&LEI

MEETING & EVENT MANAGEMENT (download a .pdf version)
SSA 301 “Event Catering and Hospitality Services
For the Event Manager”© SSA
SSA 302 “Event Organization”© SSA
SSA 303 “Event Protocol”© SSA
SSA 304 “Social Event Management”© SSA

WINE EDUCATION (download a .pdf version)
SSA 401 “Associate Wine Steward Certification”® FDRP
SSA 402 “Wines of Spain” © SSA
SSA 403 “Wine Essentials”© SSA
SSA 404 “Red, White and Bubbles”© SSA
SSA 405 “Scouting Wine Regions”© SSA
SSA 406 “Food and Wine Pairing”© SSA

* Federation of Dining Room Professionals™
*American Hotel and Lodging Association Educational Institute™

2012-2013

MANAGEMENT TRAINING (download a .pdf version)
SSA 501 “Understanding Leadership Styles” © SSA
SSA 502 “New Managers Training” © SSA
SSA 503 “Managing Managers/Managing Others” © SSA
SSA 504 “Certified Department Hospitality Trainer” ® AH&LEI

CUSTOMER SERVICE TRAINING (download a .pdf version)
SSA 601 “Exceeding Guest Expectations” ® SSA
SSA 602 “Going the Extra Mile: Customer Service Skills”© SSA
SSA 603 “G.R.E.A.T.: Guest Room Exceptional Attendant Training”© SSA

CERTIFICATION COURSES (download a .pdf version)
(Eligibility requirements and examination)
SSA 102 “Certified Dining Room Associate”® FDRP
SSA 103 “Certified Dining Room Professional” ® FDRP
SSA 104 “Bartender Training” ® AH&EI
SSA 105 “Training Intervention PreventionS Alcohol Awareness Training” (TIPS) ® Health Communications Inc
SSA 201 “Front Desk Representative” ® AH&LEI
SSA 202 “Concierge” ® AH&LEI
SSA 203 “PBX OPERATOR” ® AH&LEI
SSA 204 “BELL ATTENDANT” ® AH&LEI
SSA 401 “Associate Wine Steward Certification”® FDRP
SSA 504 “Certified Department Hospitality Trainer” ® AH&LEI

* Federation of Dining Room Professionals™
*American Hotel and Lodging Association Educational Institute™