|
School
for the Service Arts™, Inc.
New Training DVD!
Excellent Service Begins with Top Training
This quote from a true hospitality professional really sums
up the reason why you should purchase this training DVD:
“More than ever in dealing with employees, we cannot
assume a baseline of knowledge about etiquette, professional
behavior, or even dress. 90% of hotels and resorts are without
specific service job descriptions and breakdowns to measure
and assure quality service. “School for the Service
Arts” paints a clear picture of the target, assuring
that the company achieves the behavior they desire from their
management as well as the front line employee team. Even then,
clarity alone is not enough. These sessions “combining
hands on activities, case study, role play, and brainstorming,
provide and refresh policies and procedures that they can
use immediately,” as well as re-train and motivate the
front line employees. “Attending these sessions”
ensures that they know how to take their company to higher
levels of customer satisfaction and profitability.”
Training DVD version 1.1 2007
-56 video segments with interactive menus
-Scroll-through menus for quick instruction
-More than 60 minutes of informative training
-Watch the entire DVD uninterrupted
-Go directly to a specific menu or video segment
Add a 446 page soft cover, training manual for an additional
$100
Shipping and Handling Fees in continental
USA only: $5.95
The Art of Service Interactive Service Training DVD
|
